Contact Us

Accelerated Connections offers 24/7/365 live answer support for our clients. We welcome your correspondence through your preferred method, although always urge our customers to launch a case through our dedicated client portal. We can also be reached through phone and direct email as required.

Email our technical services, provisioning or sales teams for assistance.
Looking for your control panel? Find your respective portal login page in the list below.

Launch a ticket in your client portal to open a new case & place new orders.

Our staff are available by phone to assist you with all of your needs.

Tech. Services:   1-888-739-5119
Toll Free:              1-888-814-1635
Fax:                       1-416-597-0694

ACI Portal Logins

ACI Webmail Webmail Clients (ACI Email & NC Migrated Clients) ACI Voice Portal ACI MetaSwitch Control Panel
ACI Legacy Webmail Legacy Webmail clients ACI Legacy Voice Portal ACI M6 Voice Control Panel
My iDeny E-mail SPAM Filtering Control Panel

ACI Network Status

Accelerated Connections conducts up-to the-minute active monitoring of our nationwide voice and data network. ACI's standard network maintenance window occurs between 12:00am - 6:00am EST to help minimize impact on our clientele across the country. In some cases, emergency network maintenance is required immediately and will be carried out during business hours.

Legend :                     OK                           Maintenance                           Outage & Maintenance                           Outage

Data Network
Voice Network
   Core Systems
   Dial Up Connections
   DSL / ADSL Connections
   Email Systems
   EoC / Cable Connections
   Lan X & Fiber Connections
   Manage CRM
   Off-Net DSL (VPN Sites)
   Payment Gateway Services
   T1 Connections
   Web Hosting Servers
   Wireless 3G Connections
   Call Completion
   Call Recording
   Conferencing Services
   Core Systems
   SIP Trunking
   Toll Free Services
   Voicemail Services
   Web Portal
   Cloud Services
   Connectivity Systems
   Cooling Systems
   Core Systems
   Fire Suppression Systems
   Hydro & Electrical
   Security Systems

  No announcements are posted at this time.

Outage Notifications
  All services are functioning normally at this time.

Scheduled Maintenances
Start2016-10-22 22:00:00
End2016-10-22 04:00:00
ZoneCDT (-6 GMT)

[Manitoba] DSL Maintenance

Areas Affected : DSL / ADSL Connections
Start2016-10-25 00:01:00
End2016-10-25 04:00:00
ZoneEDT (-5 GMT)

Metaswitch EAS upgrade

Areas Affected : Call Completion, Call Recording, Voicemail Services, Web Portal
Start2016-10-31 01:00:00
End2016-10-31 05:00:00
ZonePDT (-7 GMT)

AB/BC xDSL Maintenance

Areas Affected : DSL / ADSL Connections
Start2016-11-02 00:00:00
End2016-11-02 06:00:00
ZoneEDT (-5 GMT)

[DSL] - MB Maintenance

Areas Affected : DSL / ADSL Connections
Start2016-11-15 01:00:00
End2016-11-15 05:00:00
ZoneEDT (-5 GMT)

[DSL] - AB/BC Maintenance

Areas Affected : DSL / ADSL Connections